Return and Refund Policy

At vynqra, we pride ourselves in our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility
•Returns are accepted within 30 daysof purchase.
•Items must be in new, unused, unwashed, and undamaged condition.
•Original tags must be attached.
•Items must be in their original packaging.
•A valid proof of purchase (original receipt or gift receipt) is required.

Return Process
•Initiate your return
•Please contact our customer support team at service@vynqra.com.
•Indicate the items you like the return and the reason.
•Wait for return instructions.

Prepare your return
•Package the item(s) securely in the original packaging.
•Ensure items are free of stains, makeup, deodorant, or wear.
•Include all original accessories and documentation.

Ship Your Return
•Send the package to the address provided by Customer Service.
•We recommend using a trackable shipping method.
•Keep your proof of postage and tracking number for reference.

Refund Process
•Most returns are processed within 5-7 business days after receipt.
•Refunds are typically processed within 14-21 business days of receiving your return.
•The refunded amount will include the cost of the item(s) and any applicable sales tax.
•Shipping costs are generally not refunded unless under extenuating circumstances.
•Refunds for purchases with original receipts will be issued to the original form of payment.
•The timing of the refund's appearance on your statement depends on your financial institution.
•Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.
•A $10 return fee will be deducted from your refund amount.

Late or Missing Refunds
If you haven't received your refund after 5 business days:

•Recheck your bank account.
•Contact your credit card provider (processing times may vary).
•Contact your bank for potential delays.
•If the issue persists, please contact us at service@vynqra.com.

Return Shipping Cost
•For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.
•If you received a damaged or incorrect item,vynqrawill cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.
 
•If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

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  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 
Damaged or Incorrect Items
•Damaged, defective, or incorrect items must be reported within 7 days of delivery.
•We are not liable for returned packages lost or stolen in transit.

Exchanges
•We do not offer direct exchanges.
•You're welcome to return your item(s) and repurchase in your desired size or color. 

 We're happy to assist with exchanges.

Replacement items will be shipped within 2 business days after we receive your returned package.

Additional notes:

Customers are only charged once for outbound shipping.
No restocking fees will be applied.

Non-Returnable Items
•Items that have been worn, altered, laundered, or damaged after receipt.
•Items returned without original packaging or tags.
•Items received after the 30-day return window.

Reserved Rights
vynqra reserves the right to:

• Limit or refuse returns from customers with
  
  Excessive returns history indicative of "wardrobing,"
  •History of returning worn, altered, laundered, damaged, or incomplete items;
  •Suspected fraudulent or criminal activity
  •Refuse service to any customer or entity due to similar actions as noted above.
  •Discard any non-vynqraitems sent to our Distribution Center.
  Questions or Concerns
  •If you have any questions about our Return & Refund Policy, please contact our Customer Service team.
• By purchasing vynqra, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.